Frequently Asked Questions

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. This processing time is included in the estimated 7–15-day delivery window. Processing may take slightly longer during busy sales periods or holidays.

Most U.S. orders arrive within an estimated 7–15 days. Delivery estimates can be affected by carrier delays, weather, address issues or other events outside our reasonable control.

Tracking information is sent to the email address used at checkout after your order has been processed and handed to the carrier. Tracking updates may take some time to appear after dispatch.

Any applicable shipping cost is displayed at checkout before you complete your purchase. Available shipping options may vary by destination and order details.

Contact support@zelvosus.com as soon as possible with your order number. We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.

You may request a return within 30 days after delivery. Items must be unworn, unused and returned with their original packaging, tags and included materials.

Customers are responsible for return shipping when a return is caused by a change of mind, incorrect size selection or personal preference. ZELVOS covers reasonable return costs for verified damaged, defective or incorrect items.

Contact support@zelvosus.com within 7 days of delivery. Include your order number and clear photos of the item, packaging and shipping label so we can review the issue.

Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days after approval for the funds to appear, depending on your bank or payment provider.

Check the sizing information on the product page and compare your foot length with the ZELVOS Size Guide. Measure both feet and use the measurement of the longer foot.

Choosing the next size up may provide a more comfortable fit, especially if you have wider feet or plan to wear thicker socks.

Yes. Add each available size or color to your cart separately before completing your purchase.

The payment methods currently available for your order are shown securely at checkout. Availability can vary by device, location and payment provider.

Check your spam, junk or promotions folder first. If the confirmation is still missing, contact support@zelvosus.com with the name and email address used at checkout.

Email support@zelvosus.com and include as much detail as possible. For order-related questions, include your order number and the email address used at checkout. You can contact us at any time. Most messages receive a response within 1–2 business days.