Privacy policy
Last updated: July 18, 2026
This Privacy Policy explains how ZELVOS collects, uses, discloses, and protects personal information when you visit our website, place an order, contact us, or otherwise interact with our online store.
By using the website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The personal information we collect depends on how you interact with ZELVOS.
We may collect the following categories of information:
- Contact information, such as your name, email address, telephone number, billing address, and shipping address.
- Order information, such as products purchased, order number, transaction details, delivery preferences, returns, exchanges, and refund history.
- Account information, such as login details, saved addresses, preferences, and account activity.
- Payment information, which is processed securely by Shopify and applicable payment providers. ZELVOS does not directly store complete payment card numbers.
- Communications, including messages, support requests, reviews, feedback, and other information you provide to us.
- Device and usage information, such as IP address, browser type, device type, operating system, pages viewed, referring website, interactions, approximate location, and cookie identifiers.
- Marketing preferences, such as whether you have chosen to receive promotional emails or other communications.
2. How We Collect Information
We collect personal information:
- Directly from you when you place an order or contact us
- When you create or use a customer account
- Automatically through cookies and similar technologies
- From service providers that help operate the store, process payments, deliver orders, prevent fraud, analyze performance, or provide marketing
- From advertising, analytics, social media, or referral partners where permitted by law
3. How We Use Personal Information
We may use personal information to:
- Process, confirm, fulfill, and deliver orders
- Provide tracking, returns, exchanges, and refunds
- Communicate with you about products, orders, and support requests
- Create and manage customer accounts
- Provide customer service and resolve disputes
- Verify transactions and help prevent fraud or misuse
- Operate, maintain, secure, and improve the website
- Understand website usage and store performance
- Personalize content, product recommendations, or advertising where permitted
- Send marketing communications when you have agreed to receive them
- Comply with legal, tax, accounting, and regulatory obligations
- Enforce our policies and protect our rights, customers, and services
4. Shopify
Our store is hosted by Shopify. Shopify processes personal information when you visit the website, place an order, use Shopify-powered features, or interact with services provided through the Shopify platform.
Shopify may process information in accordance with its own privacy policies and applicable agreements with merchants.
You can review Shopify’s consumer privacy information at Shopify Consumer Privacy Policy .
5. How We Disclose Personal Information
We may disclose personal information to third parties when reasonably necessary to operate the store, provide services, protect legal rights, or comply with law.
These parties may include:
- Shopify and Shopify-related services
- Payment processors and financial institutions
- Shipping carriers, logistics providers, and fulfillment partners
- Customer support and communication providers
- Analytics, hosting, security, and fraud-prevention providers
- Marketing, advertising, email, and social media providers
- Professional advisers, such as accountants, insurers, and legal advisers
- Government authorities or other parties when disclosure is required by law or necessary to protect legal rights
- A buyer, investor, successor, or adviser in connection with a merger, financing, reorganization, sale, or transfer of all or part of the business
Service providers are expected to use personal information only for the services they provide, subject to their agreements and applicable law.
6. Cookies and Similar Technologies
ZELVOS, Shopify, and our service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
- Keep the website and checkout functioning
- Remember your preferences and cart activity
- Maintain security and prevent fraud
- Measure traffic, performance, and customer interactions
- Improve website features and user experience
- Support marketing, attribution, personalization, and advertising where permitted
You can manage cookies through your browser settings and, where available, through the cookie or customer privacy controls displayed on the website. Blocking some cookies may affect website functionality.
7. Analytics and Advertising
We may use analytics and advertising services to understand how customers use the website, measure marketing performance, and show relevant promotions.
These services may collect device, browser, usage, transaction, and cookie information. Depending on applicable law, some advertising activities may be considered a sale, sharing, or targeted advertising.
Where required, you may have the right to opt out through the privacy controls available on the website or by contacting us.
8. Marketing Communications
We may send promotional emails or other marketing communications when you have chosen to receive them or when otherwise permitted by law.
You can unsubscribe from marketing emails by using the unsubscribe link in the message. You may still receive non-promotional communications relating to orders, accounts, security, policy updates, or customer support.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to complete orders, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.
Retention periods may vary depending on the type of information, the reason it was collected, and applicable law.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, transmission method, or storage system can be guaranteed to be completely secure. Please use caution when sending sensitive information online and protect your account credentials.
11. International Data Transfers
ZELVOS, Shopify, and our service providers may process personal information in countries other than the country where you live.
Where required, appropriate safeguards are used for international data transfers in accordance with applicable law.
The countries involved depend on the service providers and apps used to operate the store. Where required and reasonably practicable, you may request further information about likely overseas locations by emailing support@zelvosus.com.
12. Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request a portable copy of certain information
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain targeted advertising, sale, or sharing activities
- Appeal a decision regarding a privacy request, where applicable
- Complain to an applicable data protection authority
These rights may be subject to legal exceptions. We may need to verify your identity before processing a request.
To submit a privacy request, email support@zelvosus.com or use the privacy controls available on the website.
You may also use this address to make a privacy complaint. Please describe the issue and include any relevant details. We will acknowledge the complaint, investigate it, and respond within a reasonable period in accordance with applicable law.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
13. Authorized Agents
Where permitted by law, an authorized agent may submit a privacy request on your behalf.
We may request proof that the agent is authorized to act for you and may also need to verify your identity directly.
14. Children’s Privacy
The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, contact support@zelvosus.com so we can review and address the request.
15. Third-Party Websites
The website may contain links to third-party websites or services. Their privacy and security practices are governed by their own policies.
ZELVOS is not responsible for the privacy practices, content, or security of third-party websites.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, services, technology, legal requirements, or other operational needs.
The updated version will be posted on this page with a revised “Last updated” date.
17. Contact
For questions about this Privacy Policy or to submit a privacy request, contact:
Please include enough information for us to understand and respond to your request. We typically acknowledge messages within 1–2 business days. The time needed to complete a privacy request may vary based on its complexity, identity verification, and applicable law.