Terms of service
Last updated: July 16, 2026
These Terms of Service govern your use of the ZELVOS website and any purchase made through our online store. By visiting the website, creating an account, or placing an order, you agree to these Terms.
If you do not agree with these Terms, please do not use the website or place an order.
1. About ZELVOS
Throughout these Terms, “ZELVOS,” “we,” “us,” and “our” refer to the operator of the ZELVOS online store. “You” and “your” refer to any visitor, customer, or person using the website.
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer products and services to you.
2. Eligibility and Account Information
By using this website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction or that you are using the website with the permission of a parent or legal guardian.
You are responsible for providing accurate, complete, and current information when creating an account, placing an order, or contacting customer support.
You are responsible for maintaining the confidentiality of your account credentials and for activity that occurs through your account.
3. Products and Product Information
We aim to present product descriptions, images, colors, materials, measurements, availability, and other details as accurately as reasonably possible.
Product appearance may vary slightly because of screen settings, lighting, photography, manufacturing variations, or updates made by a supplier.
Sizing and fit may vary by product. Any product-specific sizing or fit note shown on a product page takes priority over general guidance elsewhere on the website.
We may update, modify, discontinue, or limit products or product availability at any time without prior notice.
4. Prices, Promotions, and Availability
Prices are shown in the currency displayed on the website and may change without prior notice.
Promotional prices, discount codes, free-shipping offers, and other incentives may be subject to eligibility requirements, exclusions, expiration dates, minimum purchase amounts, or usage limits.
Unless otherwise stated, promotions cannot be combined. The price and conditions shown at checkout at the time an order is submitted apply to that order.
Products and promotions are subject to availability. Adding an item to a cart does not reserve the item or guarantee a price.
5. Orders and Order Acceptance
Your order is an offer to purchase the selected products. Receiving an order confirmation does not necessarily mean that the order has been accepted or fulfilled.
We may review, limit, decline, or cancel an order when reasonably necessary, including when:
- A product is unavailable
- Pricing, product, or promotional information contains an error
- Payment cannot be authorized
- Order information cannot be verified
- Fraud, misuse, resale activity, or unauthorized activity is suspected
- The order violates these Terms or applicable law
If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.
6. Payment
Available payment methods are displayed at checkout. Payment processing is handled by Shopify and the applicable payment providers.
You agree to provide valid payment information and confirm that you are authorized to use the selected payment method.
Your bank, card issuer, or payment provider may apply additional terms, fees, currency conversion rates, or authorization requirements.
7. Shipping and Delivery
Order processing, shipping destinations, estimated delivery times, tracking, and delivery issues are governed by our Shipping Policy.
Delivery estimates are not guaranteed. Risk of delay may arise from carriers, weather, address problems, regional disruptions, customs where applicable, or other events outside our reasonable control.
8. Returns, Exchanges, and Refunds
Returns, exchanges, damaged items, cancellations, and refunds are governed by our Return & Refund Policy.
Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection law.
9. Order Changes and Cancellations
Contact support@zelvos.com as soon as possible if you need to change or cancel an order.
We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.
10. Acceptable Use
You may not use the website or its content to:
- Violate any applicable law or regulation
- Infringe intellectual property, privacy, or other legal rights
- Submit false, misleading, fraudulent, or unauthorized information
- Transmit malware, harmful code, or disruptive technology
- Attempt to gain unauthorized access to the website or related systems
- Collect or track personal information about others without authorization
- Interfere with website security, performance, or operation
- Use automated tools to scrape, copy, or exploit the website without permission
- Use the website for unauthorized resale, fraud, abuse, or deceptive activity
We may restrict or terminate access when we reasonably believe these Terms have been violated.
11. Intellectual Property
The website and its content, including text, graphics, branding, logos, layouts, photographs, videos, icons, and other materials, are owned by or licensed to ZELVOS and are protected by applicable intellectual property laws.
You may use the website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, sell, license, or commercially exploit website content without prior written permission.
12. Customer Reviews and Submitted Content
If you submit a review, photo, comment, suggestion, or other content, you confirm that you have the right to share it and that it does not violate any law or third-party right.
You grant ZELVOS a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish submitted content in connection with operating, improving, and promoting the store.
We may remove submitted content that is unlawful, misleading, abusive, irrelevant, infringing, or otherwise inappropriate.
13. Third-Party Services and Links
The website may use or link to third-party services, including Shopify, payment providers, shipping carriers, analytics services, apps, or external websites.
Third-party services are governed by their own terms and privacy practices. ZELVOS is not responsible for third-party websites, services, content, availability, or actions.
14. Website Availability and Accuracy
We aim to keep the website available, secure, and accurate, but we do not guarantee uninterrupted access or that every error will be corrected immediately.
Website information may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping, or other details.
We may correct errors, update information, or cancel affected orders when reasonably necessary.
15. Disclaimer of Warranties
To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis without warranties that are not expressly stated in these Terms.
We do not exclude warranties, guarantees, or consumer rights that cannot legally be excluded.
16. Limitation of Liability
To the fullest extent permitted by law, ZELVOS will not be liable for indirect, incidental, special, consequential, or punitive losses arising from use of the website, inability to access the website, third-party services, or products purchased through the store.
Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
17. Indemnification
To the extent permitted by law, you agree to indemnify and hold ZELVOS and its service providers harmless from claims, losses, liabilities, and reasonable costs arising from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.
18. Privacy
Our collection and use of personal information are described in our Privacy Policy.
19. Suspension and Termination
We may suspend or terminate access to the website, an account, or an order when reasonably necessary to protect customers, ZELVOS, service providers, or the integrity of the store.
Provisions that by their nature should continue after termination will remain in effect, including intellectual property, disclaimers, liability, and dispute-related provisions.
20. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.
21. No Waiver
A delay or failure to enforce any provision of these Terms does not waive the right to enforce that provision later.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes to the store, services, business practices, or legal requirements.
The current version will be posted on this page with the updated date. Continued use of the website after an update means that the revised Terms apply to future use and purchases, subject to applicable law.
23. Applicable Law
These Terms are governed by applicable law, including mandatory consumer protection laws that apply based on your location.
Nothing in these Terms removes any right to bring a claim in a forum that applicable law requires to remain available to you.
24. Contact
Questions about these Terms may be sent to support@zelvos.com.
Please include enough information for us to understand and respond to your request. We typically respond within 1–2 business days.