Shipping policy
Last updated: July 16, 2026
This Shipping Policy explains how ZELVOS processes and delivers orders placed through our online store.
1. Shipping Destinations
ZELVOS currently ships to eligible addresses within the United States.
We do not ship to destinations that are unavailable during checkout. If an address cannot be serviced, the applicable shipping option will not appear at checkout.
2. Order Processing
Orders are normally processed within 1–3 business days.
Business days are Monday through Friday, excluding public holidays. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.
Processing may take longer during holidays, sales periods, periods of unusually high order volume, or when additional order verification is required.
3. Estimated Delivery Time
Most U.S. orders are delivered within 7–15 business days after shipment.
Delivery estimates are not guaranteed. Carrier delays, severe weather, address issues, regional service interruptions, and other circumstances outside our reasonable control may affect delivery times.
4. Shipping Costs
Any applicable shipping cost is displayed at checkout before payment is completed.
From time to time, ZELVOS may offer promotional shipping rates or free-shipping offers. The conditions shown on the website or at checkout at the time of purchase apply to that order.
5. Order Confirmation and Tracking
After placing an order, you will receive an order confirmation at the email address provided during checkout.
Tracking information is sent after the order has been processed and handed to the carrier. Tracking events may take several business days to appear or update after shipment.
6. Address Accuracy and Order Changes
Customers are responsible for providing a complete and accurate shipping address.
Contact support@zelvos.com as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
If an order is returned because of an incomplete, incorrect, or undeliverable address, additional shipping charges may apply before the order can be sent again.
7. Multiple Shipments
Items from the same order may occasionally be shipped separately. When this happens, you may receive more than one package or tracking number. You will not be charged an additional shipping fee solely because an order is divided into multiple shipments.
8. Delivery Delays
If tracking has not updated for several business days or the estimated delivery window has passed, contact support@zelvos.com with your order number.
We will review the available tracking information and assist with the next reasonable steps. Carrier investigations and delivery claims may require additional time to complete.
9. Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it:
- Check the delivery area, mailbox, building reception, and other safe locations.
- Ask household members, neighbors, or building staff whether they accepted the package.
- Allow up to 2 business days, as some carriers record delivery before the package is physically completed.
- Contact the carrier using the tracking number.
If the package is still missing, email support@zelvos.com. We will assist with reviewing the delivery information and any available carrier claim process.
10. Damaged Packages or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, contact support@zelvos.com within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging and shipping label, when relevant
Do not discard the item or packaging until our support team has reviewed the request.
11. Contact
For shipping questions, contact support@zelvos.com.
Please include your order number whenever possible. We typically respond within 1–2 business days.