Refund Policy

Return & Refund Policy

We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.

Please review this policy carefully before submitting a return request. By placing an order, you acknowledge and agree to the conditions of this Return & Refund Policy.

30-Day Return Policy

We accept eligible returns requested within 30 days of the delivery date.

To qualify for a return, the product must:

Be returned within 30 days of delivery.
Be unused, unworn, unwashed, and unaltered.
Be in its original condition.
Include all original tags, packaging, accessories, and documentation.
Be clean and suitable for resale.
Have valid proof of purchase or an order number.

We reserve the right to decline returns that do not meet these eligibility requirements.

Non-Returnable Items

The following items may not be eligible for return:

Products that have been worn outdoors.
Items that have been washed, altered, stained, or damaged after delivery.
Products showing signs of excessive use, misuse, or normal wear and tear.
Items returned without original packaging, tags, or included components.
Final sale or clearance items where clearly identified before purchase.
Gift cards or other non-physical products.
Items returned without prior return authorization.

These restrictions do not limit any rights available to you under applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact our Customer Support Team within 14 days of delivery.

Please provide:

Your full name and order number.
A brief description of the issue.
Clear photographs or videos showing the product.
Photographs of the shipping package and shipping label.

Once the issue has been reviewed and verified, we may provide:

A replacement product.
A full or partial refund.
Another reasonable solution based on the circumstances.

Damage caused by misuse, accidents, improper cleaning, unauthorized alteration, or normal wear and tear is not considered a manufacturing defect.

How to Start a Return

To request a return, contact our Customer Support Team before sending the product back.

Email: support@yourdomain.com

Include the following information:

Your order number.
The email address used during checkout.
The product you would like to return.
The reason for the return.
Photographs or videos where applicable.

If your request is approved, we will provide return instructions and the appropriate return address.

Do not send a return to the address shown on the original package unless our Customer Support Team specifically instructs you to do so.

Products returned without prior authorization may be refused or returned to the sender.

Return Shipping Costs

Unless the product is confirmed to be damaged, defective, incomplete, or incorrectly shipped, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

We strongly recommend using a trackable shipping service and retaining your shipping receipt. We cannot guarantee receipt of a return parcel that does not include tracking.

If a return is lost while being sent back without tracking, we may be unable to process the refund.

Return Condition Inspection

Returned products will be inspected after they arrive at the designated return location.

Items showing signs of wear, outdoor use, dirt, damage, alteration, missing packaging, or missing accessories may be rejected or may qualify only for a partial refund where permitted.

Please try on footwear indoors on a clean surface until you are certain that the size and fit are suitable.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved or declined.

If approved, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days for your bank, card issuer, or payment provider to process and display the refund.

Processing times may vary depending on the financial institution. We cannot control delays caused by banks or payment providers after a refund has been submitted.

Partial Refunds

In certain circumstances, only a partial refund may be provided, including when:

The product is not returned in its original condition.
Packaging, tags, accessories, or components are missing.
The product shows signs of use that occurred after delivery.
The item has been damaged for reasons unrelated to a product defect.

Any partial refund will be determined after inspection and in accordance with applicable law.

Exchanges

If you need a different size or color, contact our Customer Support Team. Exchange availability depends on current inventory.

In some cases, the fastest option may be to return the original item for a refund and place a new order for the preferred size or color.

Customers may be responsible for return shipping and the shipping cost of the replacement item unless the original product was defective or shipped incorrectly.

Order Cancellations

Orders may be changed or canceled only before fulfillment has begun. Contact us as soon as possible after placing your order.

We process orders quickly and cannot guarantee that a cancellation, address change, size change, or color change can be completed.

Once an order has been processed, fulfilled, or shipped, it can no longer be canceled. After delivery, you may request a return under the terms of this policy.

Refused or Undeliverable Packages

If a package is refused, returned because of an incorrect address, or marked undeliverable by the carrier, any return shipping charges or carrier fees may be deducted from the refund where permitted.

Original shipping fees are not refundable when delivery fails because the customer provided an incorrect or incomplete address.

Late or Missing Refunds

If you have not received an approved refund after 10 business days:

Review the original payment account used for the purchase.
Contact your bank, card issuer, or payment provider.
Allow additional time for pending transactions to be posted.
Contact our Customer Support Team with your order number.

Purchases from Third-Party Sellers

This policy applies only to products purchased directly through our online store.

We cannot accept returns or issue refunds for products purchased from unauthorized third-party websites, marketplaces, or resellers. Please contact the original seller for assistance.

Contact Us

For questions about returns, exchanges, refunds, damaged products, or order cancellations, contact our Customer Support Team.